Frequently Asked Questions
Everything you need to know about your Osmosis beauty journey.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are unsatisfied with your purchase, please contact our support team to initiate a return.
Are Osmosis products cruelty-free?
Yes, we are committed to ethical beauty. All of our products are 100% cruelty-free and never tested on animals.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Shop Pay installments.
Are your skincare products safe for sensitive skin?
Our formulas are designed with high-quality, non-irritating ingredients. However, we always recommend performing a patch test or consulting with a dermatologist before starting a new regimen.