Returns & Exchanges

At Osmosis, we are dedicated to your skincare journey and offer a 30-day satisfaction guarantee on all our professional-grade formulas. If a product isn't the right fit for your skin, we provide seamless returns and exchanges to ensure your complete peace of mind.

Return Process

• 1.
  Initiate Your Request

  Log in to your account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.

• 2.
  Prepare Your Package

  Securely pack the products in their original packaging, ensuring the items are at least half-full and include a copy of your packing slip.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your parcel and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our laboratory inspects the return, we will issue a full refund to your original payment method within 5-7 business days.